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Your future customer satisfaction

After you start using our services, your customer satisfaction will drastically increase

99%

Launch New Channels

Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.

No Commitments

Support as a Service is dynamic, so you only commit to the next month. No long term contracts or commitments.

Prepare for the future

Start small with Support as a Service, then expand later into multichannel, proactive onboarding and insights. Get started with just 150 tickets/month.

Scale Fast

Resolve 80% of tickets as you grow 3x, 5x or 10x. Our team expands organically, only as you need us.

Our Best Services

Here you can see the list of all the services that we provide.

Ecommerce Support

Nectox offers comprehensive support for businesses of all sizes looking to succeed in the ecommerce industry. Our team of experts can help with everything from website optimization and marketing to sales and customer service.

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Email Support

Nectox's email support team is available around the clock to help you with any issues or questions you may have. Our team is prompt, professional, and knowledgeable, and we pride ourselves on providing excellent customer service.

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Remote Control Support

Nectox's remote control support team is here to help you with any technical issues you may be facing. Our team is able to remotely access your computer and resolve any problems you may be experiencing.

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Content Moderation

Nectox offers a comprehensive content moderation service to help businesses keep their online presence clean and appropriate. Our team is skilled at moderating website and social media content to ensure that it meets industry standards.

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Technical Support

Nectox's technical support team is here to help you with any technical issues you may be facing. Whether you're having trouble with your computer or need help with software, our team is here to assist you.

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Live Chat Support

Nectox offers live chat support to help businesses provide excellent customer service. Our team is available around the clock to answer questions and resolve issues in real-time.

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Support Team Training

Nectox offers customized training programs to help businesses build and develop their support teams. Our team of experts can help your team become more efficient and effective in their roles.

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Data Entry

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Ticket Support

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Social Media Support

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Support Team Auditing

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Custom Solution

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Support portals

Support portals enable customers to find information, request support and resolve issues online easily and autonomously.

Managed

Nectox offers managed solutions for businesses that want to have professional management and maintenance of their IT infrastructure. We work closely with you to understand your specific needs and tailor a service package that fits your requirements. We work closely with you to understand your specific needs and tailor a service package that fits your requirements.

Whitelabel

Nectox'offers white label solutions for businesses that want to resell our products and services under their own brand. Our team of experienced technicians will ensure that your systems are running smoothly and efficiently, leaving you to focus on your business.

Unmanaged

Nectox offers branded solutions to help businesses and organizations promote and strengthen their brand. We also provide ongoing support and maintenance to ensure that your brand stays relevant and up to date.

Hosted

Our hosted solutions provide businesses with the benefits of having their IT infrastructure and applications hosted and maintained by experts. We handle all the day-to-day tasks such as updates, backups, security and monitoring, so that businesses can focus on their core activities.

Branded

Nectox offers branded solutions to help businesses and organizations promote and strengthen their brand. We will guide you through the entire process, from concept to final delivery, to ensure that your brand is represented consistently and effectively across all platforms.

Self Hosted

Nectox offers self-hosted solutions including email, file, CRM and ERP systems, and collaboration tools. We provide installation, setup, configuration, support, and maintenance for these solutions. Our experts can help with choosing the right hardware and infrastructure, and provide guidance on best practices for security and data backup.