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Support as a Service benefits

Trusted brands work with Nectox to deliver consistently high-quality
customer service, 24/7, in a simple month to month format. Our service is elastic, so you only pay for responses When volume increases, we’re there to help. When volume goes down, we automatically turn down. We keep a team of agents and managers trained at all times.
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Scale Fast

Resolve 80% of tickets as you grow 3x, 5x or 10x. Our team expands organically, only as you need us.
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No Commitments

Hire onshore or offshore. Support as a Service is dynamic, so you only commit to the next month
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Prepare for the future

Start small with Support as a Service, then expand later into multichannel, proactive onboarding and insights. Get started with just 50 tickets/month.
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Launch new channels

Resolve issues quickly across all channels: email, chat, social media and voice. Promote dedicated agents to manage specific channels.

Our service improves automatically while fully integrating with your existing systems. We base our management on CSAT, NPS, CES, backlog by shift and resolution time.

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Email

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Live Chat

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Social Media

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Phone / Voice

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Teamviewer

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Tickets

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How Support as a Service works

For startups and growing businesses, an online specialist can develop a digital marketing plan to help you grow and retain a happy client base.

Your Team

Hire experienced agents and teams on demand. Our service is month to month with all management, training, QA and reporting included. Hire one agent or fifty.

Your Hours

Help your customers quickly at all hours, in any country, every day of the year. Our distributed team works 24/7, including weekends and holidays.

Your standards

Our service improves automatically while fully integrating with your existing systems. We base our management on CSAT, NPS, CES, backlog by shift and resolution time.
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What our client’s say

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